Market studies indicate that in order to maintain consumer loyalty and repeat business, the returns process must be easy. Return packages continue to be a growing market segment, thanks to increased Internet and catalog sales and the recycling of small electronics. It is critical that personnel in all retail offices, all carriers, plant personnel, and NDC personnel be able to identify, accept, and process these packages according to their respective service requirements. PRS labels will provide consumers the convenience of using USPS collection boxes, Post Office™ facilities, and Carrier Pickup™ service from home or business addresses for the return of their packages. FedEx SmartPost will be providing PRS labels for consumers to return packages - originally shipped to them by FedEx SmartPost - to merchants. Parcel Return Service - Continued Growth!īeginning September 10, 2009, USPS ® gained FedEx SmartPost as a new PRS customer. N PRS Return Delivery Unit (RDU) Work Instructions Overview. This field information kit is designed to serve as information and reference about our new Parcel Return Service (PRS) customer, FedEx SmartPost, and contains the following items: Field Information Kit: Ground Shipping - PRS

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